Shipping & Returns

Shipping
Orders would be filled immediately upon receipt. We try to offer fast and efficient service and dispatch all 'in stock' items within 3 working days (usually much sooner).

Email confirmation of shipping would be sent.

If we are out of stock of an item ordered and we anticipate not being able to dispatch the item within 3 days, we will contact you to advise on the situation within 3 days of you placing your order. Should you wish to change the order you may do so at that time.

Returns/Refunds
All sales are subject to exchange only within 14 days of receipt. If your package arrives damaged, or if you receive an incorrect item, your claim must be received within 14 days from the date you receive your order. If you are returning a package, please use a pre-paid method such as USPS or UPS. Include copy of your packing slip and your reason for return. Shipping and handling fees are not refundable on returns.

Delivery addresses (Incomplete or incorrect delivery address)
Please take care to ensure you input your delivery address correctly, as you will have to incur an extra shipping charge if we re-send your items as a result of inaccurate address.

You will be responsible for any additional fees or charges that are incurred by us for redirection of your package - due to incorrect or incomplete address information provided by you, including zip code.

Shipping Costs
Shipping is automatically calculated prior to submitting your payment information. Shipping Costs are as follows:

* $4.85 Flat Rate Shipping on all orders up to $39.99
* Free Shipping on all Purchases Over $40.00

The cost to ship your items is available prior to providing payment information.

We try to make shipping cost as accurate as possible. We reserve the right to charge for actual additional shipping not calculated correctly by the shopping cart. If your purchase must be shipped in more than one box, you would incur additional shipping cost. We will notify you if this happens.

Please send an email to info@sheabotanica.com to discuss any concerns about shipping, returns, refunds or defective merchandise.
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